Support

Email support@tilozi.app and a real person will reply, usually within two working days. In the app you can also send feedback from Settings.

Common questions

I didn't get my sign-in code or consent email

Check your spam or junk folder, and that the address is spelled right. Codes expire after a short while, so ask for a new one. The second consent email arrives about a day after you confirm the first.

My child's routine isn't showing on another device

Open the parent area on both devices and look at the sync status at the top. Both need an internet connection, and the same family. If your network uses a DNS filter or ad blocker, allow journeyapps.com, which Tilozi uses for syncing.

How do I get into the parent area?

Tap the lock in the corner of your child's screen and answer the grown-up question, or type your PIN if you set one. If you forget your PIN, choose "Forgot the PIN?" and sign in again with your email.

How do I delete my child's information or my account?

A child: open the child's page in the parent area and choose Delete. Your account: Settings → Delete my account. Details are in our privacy policy.